Legal Terms for Voice Training Services | Brisbane & Online

Make Loud Noise by Anita Marie Martin | Terms & Conditions

These Terms & Conditions (Terms) govern the provision of voice training services by Make Loud Noise, operated by Anita Marie Martin ABN 72 956 022 974 (Make Loud Noise, we, us, our) to you as a client (you, your).

Last updated: 16th February 2026

1. Your Contract

Your contract with Make Loud Noise consists of:

  • These Terms & Conditions

  • Service Terms

  • Privacy Policy

  • Acceptable Use Policy

  • Student Rights & Responsibilities

  • Accessibility Statement

By booking or using Make Loud Noise services, you agree to all of these documents in their entirety. If you do not agree, you must not use our services.

2. Changes to Terms

We may change these Terms at any time by:

  • Posting updated versions on this page

  • Providing notice via email to the address associated with your account

If you continue to use services after the notice period, you will be deemed to have agreed to the changes. For changes that benefit you or are required by law, we may make changes effective immediately. For all other changes, we will provide reasonable notice.

It is your responsibility to regularly review these Terms for updates.

3. Booking & Payment

  • 3.1 Prepayment Required
    All services must be paid for in full and in advance before services are rendered. Payment constitutes acceptance of these Terms.

  • 3.2 Monthly Terms
    If you book lessons on a monthly term basis, the full term must be paid in advance. Monthly terms roll on a monthly basis.

  • 3.3 Payment Methods
    We accept payment via Square. You authorise Make Loud Noise to keep payment details on file and automatically charge for services as invoiced. Cash not accepted.

  • 3.4 Non-Payment
    Non-payment for services rendered constitutes theft and will be referred to the appropriate authorities. We reserve the right to suspend all services immediately for non-payment and pursue debt recovery, including legal costs and collection agency charges.

  • 3.5 Travel & Leave Policy

    • If you are travelling or taking leave and wish to hold your regular lesson spot, you must:

    • Notify Make Loud Noise of your travel dates in advance.

    • Prepay for sessions occurring within 30 days of your travel period return

    • Failure to prepay for sessions during your absence will result in your lesson spot being released to other clients. Make Loud Noise is not obligated to provide your preferred time slot upon your return.

  • 3.6 No Reschedules or Credits
    There are no reschedules, credits, or transfers of prepaid sessions to future terms. If you are absent for any reason, prepaid fees are non-refundable.

  • 3.7 Retainer vs. On-Demand Rates

    • Retainer Rate (Recurring): Reserved for clients committed to a regular weekly or fortnightly schedule. This rate secures your specific time slot. If you cancel your retainer, your spot is released immediately.

    • On-Demand Rate (Casual): Applies to one-off sessions, emergency vocal repair, or irregular bookings. These are charged at a premium rate and are subject to the Director's availability.

    • Rate Changes: Moving from a Retainer to an On-Demand status requires two weeks' written notice.

4. No Refunds Policy

  • 4.1 No Refunds: All payments are final and non-refundable. This includes but is not limited to:

    • Missed sessions for any reason (illness, travel, personal circumstances, traffic, technical difficulties)

    • Partial completion of a term

    • Change of mind

    • Dissatisfaction with services

    • Early termination by the client

  • 4.2 No Exceptions: There are no credits, reschedules, or transfers under any circumstances. By booking services, you acknowledge and accept this policy.

5. Annual Price Increases

Make Loud Noise reserves the right to adjust service prices annually to account for inflation, quality improvements, and business costs.

Price changes will take effect:

  • For monthly term clients: 30 days after written notice via email

  • For prepaid terms: at the time of next term renewal

You will be notified of price changes via email to the address associated with your account. Continued use of services after the notice period constitutes acceptance of the new pricing.

If you do not wish to continue at the new pricing, you must cancel services at least 2 weeks prior to the effective date of the price increase, in accordance with the lesson Termination Policy.

6. Lesson Termination

  • 6.1 Termination by Client: If you wish to terminate your lessons, you must provide two weeks' written notice via email to adios@makeloudnoise.com.

    Failure to provide two weeks' notice will result in a fee equivalent to two weeks of lesson fees being charged to your account, payable before any future services can be accessed.

  • 6.2 Termination by Make Loud Noise: Make Loud Noise reserves the right to terminate services immediately without refund if you:

    • Violate any Make Loud Noise policy (Terms & Conditions, Service Terms, Acceptable Use Policy, Privacy Policy, Student Rights & Responsibilities)

    • Engage in harassment, threatening behaviour, or abusive conduct.

    • Fail to pay for services.

    • Provide false or misleading information.

    • Engage in any conduct deemed unsafe or inappropriate.

    • Discovery of a conflict of interest regarding suitability to be around minors, or failure to disclose legal restrictions as required by our Community Safety & Suitability Declaration.

    • Make Loud Noise reserves the right to refuse service to anyone, at any time, for any reason.

7. Liability & Disclaimers

  • 7.1 Service Provision: Make Loud Noise will use reasonable endeavours to provide services as described. We do not warrant that services will be uninterrupted, error-free, or free from technical difficulties.

  • 7.2 Not Medical Services: Make Loud Noise provides voice training services only. We are not medical doctors, speech pathologists, or mental health professionals. Any advice provided is general guidance only and must not replace professional medical care.

  • 7.3 Vocal Risk: You acknowledge that voice training, particularly extreme vocals and high-performance singing, carries inherent risk of vocal injury. Make Loud Noise is not liable for vocal damage resulting from:

    • Your failure to follow instructions

    • Unsafe vocal practices outside of sessions

    • Substance abuse

    • Pre-existing vocal conditions

    • Failure to seek appropriate medical care when advised

  • 7.4 Limitation of Liability:

  • To the maximum extent permitted by law, Make Loud Noise and Anita Marie Martin are not liable for:

    • Any indirect, special, or consequential loss or damage

    • Loss of income, revenue, or business opportunities

    • Loss of or damage to data

    • Any loss or damage caused or contributed to by your negligence, breach of contract, or failure to follow instructions

    • Any claim made 6 months or more after the circumstances giving rise to the claim first became known or could reasonably have become known.

    • Make Loud Noise's total aggregate liability for any loss or damage is limited to the amount you paid for services in the 12 months preceding the claim.

  • 7.5 Australian Consumer Law: Nothing in these Terms excludes or limits rights you may have under the Australian Consumer Law that cannot be excluded or limited by law.

8. Indemnification

You agree to indemnify and hold harmless Make Loud Noise and Anita Marie Martin from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your breach of these Terms or any Make Loud Noise policy.

  • Your violation of any third-party rights (including intellectual property rights)

  • Your use of Make Loud Noise services, website, or social media

  • Any content you create, share, or distribute in connection with services.

  • Your negligence or wilful misconduct

  • Any false or misleading information you provide

This indemnification survives termination of your contract with Make Loud Noise.

9. Governing Law & Disputes

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or Make Loud Noise services will be subject to the exclusive jurisdiction of the courts of Queensland.

If a dispute arises, you agree to first attempt to resolve it by contacting Make Loud Noise directly at next@makeloudnoise.com before pursuing legal action.

10. General Provisions

  • 10.1 Fantasy Clause

    At Make Loud Noise, we are committed to supporting your vocal journey. If you express a desire to excel at vocal arts, we ask that this be matched with effort and engagement. In the spirit of the saying 'willingness without action is fantasy,' we may discuss your commitment if progress stalls, and continued participation will require demonstrable steps toward your goals. If improvement is not seen within 3 lessons after the Director raises this issue, lessons will be terminated.

  • 10.2 No Fraternisation Policy

    To maintain a supportive and professional learning environment, personal or intimate relationships outside the scope of vocal work between Anita Marie Martin and students are not appropriate. Our roles are those of Music Industry Professional and student, and it is important these remain professional and focused on your vocal development. Requests for social or personal involvement outside of lessons will be gently declined.

  • 10.3 Minors/Parental Consent
    Clients under 18 must have a parent or legal guardian provide written consent to participate in services. All communication and session arrangements for minors will be conducted with parental involvement and supervision.

  • 10.4 Notices
    Any notice required under these Terms may be sent by email, post, or phone/text. Notices sent by email are deemed delivered upon receipt confirmation. Notices sent by post are deemed delivered 5 business days after posting.

  • 10.5 Assignment
    You may not assign your rights or obligations under these Terms without Make Loud Noise's written consent. Make Loud Noise may assign this contract to any successor in connection with business reorganisation, merger, acquisition, or sale of assets.

  • 10.6 Severability
    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

  • 10.7 Entire Agreement
    These Terms and the documents referenced herein constitute the entire agreement between you and Make Loud Noise and supersede all prior arrangements or understandings.

  • 10.8 Force Majeure:
    Neither party shall be liable for failure or delay in performing obligations under these Terms due to causes beyond reasonable control, including but not limited to natural disasters, acts of government, pandemic, or other events of force majeure.

  • 10.9 Third-Party Services
    Make Loud Noise is not responsible for the performance, privacy, or security of third-party platforms (such as Zoom, Google Drive, Dropbox) used in service delivery.

  • 10.10 Feedback & Complaints
    If you have concerns, feedback, or complaints about services or policies, please contact Make Loud Noise as outlined in Section 11. We aim to respond to formal complaints within 5 business days.

11. Minors (Under 18s) & Vulnerable PeoPle Policy

Make Loud Noise is a professional industry environment. While we welcome emerging talent, the safety and legal protection of both the minor and the Director are paramount.

  • 11.1 Legal Consent
    A parent or legal guardian must provide written consent via our mandatory contract before any services are rendered.

  • 11.2 Communication & Point of Contact
    To comply with Australian Child Safety Standards and our Blue Card obligations, the parent or legal guardian is the only authorised point of contact for all administrative, financial, and logistical matters. The Director will not engage in private messaging, social media contact, or one-on-one digital communication with a minor. All digital communication must include the parent/guardian.

  • 11.3 Supervision & Shared Spaces

    Make Loud Noise is housed within Red Star Music, a third-party commercial music rehearsal facility. The safety of minors and vulnerable persons cannot be guaranteed in the shared/common spaces of Red Star Music (hallways, bathrooms, loading areas, etc.). For the safety of the minor, a parent or guardian must ensure the minor is supervised at all times when outside the specific Make Loud Noise suite.

    Minors must not be left unattended in the Red Star Music facility before or after sessions.

  • 11.4 Duty of Care & Mandatory Reporting
    As a Blue Card holder, the Director operates under Queensland's mandatory reporting requirements. Confidentiality does not apply if a minor discloses information that suggests a risk of harm to themselves or others.

  • 11.5 Professional Boundaries
    We do not provide "child care." If a minor's behaviour is deemed unsafe or consistently disruptive to the professional environment, services will be terminated in accordance with our standard termination policy.

  • 11.6 Community Safety & Suitability Disclosure:

    • 11.6.1 Make Loud Noise is a Blue Card-compliant, child-safe environment. We do not provide services to individuals subject to legal restrictions or criminal histories (including Blue Card disqualification) that make them unsuitable to be in professional or community environments where minors are present. Providing false information or failing to disclose such a conflict is grounds for immediate termination of all services and a permanent ban from the studio without refund.

    • 11.6.2 Make Loud Noise maintains a zero-tolerance policy toward domestic violence, sexual assault, and harassment. We do not provide services to individuals with a history of such conduct. Disclosure of any legal findings, orders, or active proceedings related to these matters is mandatory. Discovery of such a history will result in immediate termination of all services without refund.

12. Shared Facility & Personal Property Disclaimer

  • 12.1 Third-Party Facility: You acknowledge that services are provided within a shared multi-use building operated by Red Star Music. Make Loud Noise does not control, and is not responsible for, the conduct of other tenants, visitors, or staff of the third-party facility.

  • 12.2 Personal Belongings: You are responsible for your own personal property (instruments, bags, electronics) at all times. Make Loud Noise and Anita Marie Martin are not liable for the loss, theft, or damage of personal belongings in the shared spaces or within the studio suite.

  • 12.3 Studio Events: During community-wide events (e.g., "Shoulders of Giants"), the "Shared Space" rule remains in effect. Attendees are responsible for their own safety and property while navigating the building.

13. Zero Tolerance Policy

Make Loud Noise maintains a zero-tolerance policy toward domestic and family violence, sexual assault, and harassment. We do not provide services to individuals with a history of such conduct or active legal findings/orders (e.g., DVO/ADVO). Providing false information regarding your legal history is a material breach of contract and will result in immediate termination without refund.

14. Emergency Contact

  • 14.1 Mandatory Provision: It is a condition of service that all clients provide a valid emergency contact name and phone number.

  • 14.2 Usage: This information will only be accessed in the event of a medical emergency, a safety incident, or a serious breach of the studio's Duty of Care.

  • 14.3 Updates: Clients are responsible for ensuring this information is accurate and updated via the client portal.

15. Facility Compliance (Red Star Music)

  • 15.1 Shared Governance: Make Loud Noise operates within Red Star Music and complies with all facility-wide safety and behavioural standards.

  • 15.2 Facility Bans: If a client is banned, trespassed, or restricted from the Red Star Music premises by facility management for any reason, Make Loud Noise is unable to fulfil service delivery.

  • 15.3 Termination: A ban from the Red Star Music facility constitutes a material breach of these Terms. In such an event, services will be terminated immediately with no refund, credit, or transfer of fees.

16. Methodology: Spiritus, Praxis, Artis

  • 16.1 Core Pillars: The Make Loud Noise system is based on Spiritus (Breath and Intent), Praxis (Consistent, disciplined practice), and Artis (The craft and performance).

  • 16.2 Requirement of Participation: These three pillars are not optional suggestions; they represent the architectural framework of our training.

  • 16.3 System Compliance: Active engagement with the full system is required for continued enrolment. Consistent failure to apply the Praxis (practice) or Spiritus (technical intent) components of the system may lead to a review of your enrolment and potential termination under the Fantasy Clause (Section 10.1).

17. Questions About Terms & Conditions

If you have questions about these Terms & Conditions, please contact:

Email: next@makeloudnoise.com

Phone/Text: 0431 290 060

Office Hours: Monday - Friday 9am - 9pm